QUESTIONS

Frequently Asked Questions (FAQ)

Welcome to Kush of Canada’s FAQ section. Here, we address common questions to enhance your shopping experience.

What is Kush of Canada?

• Kush of Canada is an online cannabis retailer located on the Six Nations Reserve in Ontario, offering a wide range of high-quality cannabis products and accessories.

Who is eligible to purchase from your website?

• Individuals aged 19 and over can purchase from our website. By accessing and purchasing, you confirm that you meet this legal age requirement.

How do I place an order online?

• Browse our product selection, add desired items to your cart, and proceed to checkout. You can choose to pay online or reserve your items for in-store payment.

What are the payment options?

• We accept online payments via credit and debit cards. For in-store payments, both cash and card are accepted.

Can I have my order delivered?

• Currently, we offer in-store pickup only. All online orders must be collected at our physical location.

How does the in-store pickup process work?

• After placing your order, you’ll receive a confirmation email. Bring this email and a valid government-issued photo ID to the store to collect your purchase.

Is curbside pickup available?

• At this time, we do not offer curbside pickup. All orders must be picked up inside the store.

Can someone else pick up my order?

• No, the individual who placed the order must pick it up and present valid ID for verification.

What forms of ID are acceptable?

• Acceptable IDs include government-issued photo identification that confirms you are 19 or older.

How long do I have to pick up my order?

• Orders are held for 48 hours. If not collected within this timeframe, the order will be canceled, and payment refunded.

Can I modify or cancel my order?

• Yes, you can modify or cancel your order before it is prepared for pickup. Please contact our customer service for assistance.

Do you offer refunds or exchanges?

• All sales are final. However, if there’s an issue with your product, please contact us, and we’ll address it accordingly.

 

Is your website legal?

• Yes, our website operates legally under the self-governing laws of the Six Nations Territory and complies with Ontario’s cannabis regulations.

How is my privacy protected?

• We prioritize your privacy and employ industry-standard security measures to protect your personal information.

Do you offer medical cannabis products?

• No, we exclusively offer recreational cannabis products.

Are your products tested?

• Yes, all our products are sourced from the best producers and undergo testing to ensure quality and safety.

 

Can I return a defective product?

• If you receive a defective product, please contact us within 48 hours of purchase for assistance.

Do you have a loyalty program?

• Currently, we do not have a loyalty program, but we are exploring options to reward our valued customers in the future.

How can I contact customer service?

• You can reach our customer service team via email at support@kushofcanada.ca or by phone at (123) 456-7890 during business hours.

We hope this FAQ addresses your questions. If you need further assistance, please don’t hesitate to contact us.